Responsible Gaming at AQJILI — Your Controls, Your Choices

Our Commitment to Safer Play

AQJILI treats every product decision through the lens of player wellbeing. Gambling is adult entertainment — not a savings strategy, not a job, and certainly not a solution to financial pressure. We say this clearly and often because we mean it, not just because regulators expect us to.

Under our PAGCOR licence we are required to maintain responsible gaming standards. We go beyond the minimum: we build opt-in limits into the account dashboard, we train support staff to spot early warning signs, and we never market gambling as a path to income. Players must be 21 years of age or older to register or play at AQJILI.

Player Tools Available in Your Account

All of the following controls live in your AQJILI account settings and take effect immediately or after a short cooling-off window, depending on the tool:

• Deposit limit — set a daily, weekly, or monthly cap on how much you can load into your account
• Loss limit — cap the amount you can lose in a defined period; helps contain downswings before they escalate
• Session time limit — receive an automatic reminder or forced break after a set number of hours at the tables
• Cooling-off period — temporarily suspend your account for 24 hours, 7 days, or 30 days while keeping your balance safe
• Self-exclusion — close your AQJILI account for a minimum period, with no access to reopen it before the term expires; contact support to activate this

Recognising the Signs of Problem Gambling

Problem gambling rarely announces itself. It tends to creep in gradually. Some signs to watch for in yourself or someone you care about:

• Chasing losses — continuing to play to try to win back what was lost
• Gambling with money set aside for rent, food, or bills
• Borrowing money specifically to fund play sessions
• Feeling anxious, irritable, or unable to focus when not playing
• Lying to family or friends about how much time or money is spent gambling
• Using gambling as a way to escape stress, loneliness, or difficult emotions
• Finding it hard to set a stopping point and stick to it

Noticing any of these patterns — even occasionally — is worth taking seriously. A short cooling-off period, a reduced deposit limit, or a conversation with a counsellor costs you nothing except a little time.

Protecting Minors and the 21+ Policy

Philippine law requires all online casino players to be at least 21 years old. AQJILI enforces this through mandatory KYC verification before any withdrawal is approved. We ask for a government-issued ID and a selfie to confirm both identity and age.

If you share a device with younger family members, please use device-level parental controls and log out of your AQJILI account when you step away. Minors must never have access to your account credentials.

Where to Get Help — NCMH and Other Resources

If gambling is causing stress, financial difficulty, or relationship harm, professional help is available in the Philippines right now:

• NCMH Crisis Hotline — 1553 — free to call, confidential, available 24 hours a day, 7 days a week
• Gamblers Anonymous Philippines — peer support groups for anyone dealing with compulsive gambling
• PAGCOR Problem Gambling Helpdesk — contactable through the PAGCOR official website

You can also contact AQJILI support at any time to request an immediate account restriction. No judgement, no waiting list — our team can lock your account within minutes if that is what you need right now.